How to hire, grow, and thrive in Customer Success

Great Customer Success starts with great people

Written by six award-winning CS leaders, this book gives you strategies to build strong teams and explore new opportunities. It’s a practical guide for job seekers and hiring managers alike, with every section written from both perspectives.

Meet the Team!

  • "Smart, experienced voices deliver approachable, actionable advice for CS professionals at every stage of their careers. The Customer Success Talent Playbook is a long-overdue guide to the people side of CS."

    You Mon Tsang, CEO & Co-Founder, ChurnZero

  • "The Customer Success Talent Playbook is the guide every GTM leader wishes they'd had when building or scaling a CS function."

    Kathleen Booth, SVP Marketing & Growth, Pavilion

  • "Customer Success has always been about people, and this book brings that truth to life. It's the roadmap for building meaningful careers and high-performing teams in CS."

    Nick Mehta, Former CEO, Gainsight

Grow and align careers

Map out growth paths and ensure genuine fit across people and companies.

What you’ll learn

Recruit and job search with intention

Design roles, clarify titles, advocate with confidence, and drive success through process.

Develop and scale impact

Train effectively, expand visibility, build networks, and strengthen teams and careers.