• #1 in Customer Relations

  • #1 in Career Advancement & Professional Development

  • #1 in Job Interviewing

  • #1 in Careers

  • #1 in Career Guides

Great Customer Success starts with great people

Written by six award-winning CS leaders, this book gives you strategies to build strong teams and explore new opportunities. It’s a practical guide for job seekers and hiring managers alike, with every section written from both perspectives.

Meet the Team!

  • "Smart, experienced voices deliver approachable, actionable advice for CS professionals at every stage of their careers. The Customer Success Talent Playbook is a long-overdue guide to the people side of CS."

    You Mon Tsang, CEO & Co-Founder, ChurnZero

  • "The Customer Success Talent Playbook is the guide every GTM leader wishes they'd had when building or scaling a CS function."

    Kathleen Booth, SVP Marketing & Growth, Pavilion

  • "Customer Success has always been about people, and this book brings that truth to life. It's the roadmap for building meaningful careers and high-performing teams in CS."

    Nick Mehta, Former CEO, Gainsight